the eu store

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We are shipping now within the united states! Go to the US Store

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FAQ

Information regarding our stores

What are your opening hours at the moment?

Because of the current situation opening hours are object to short term changes depending on federal state regulations. We will keep our stores pages updated.

Shipping

Can you keep your delivery timing?

Of course we try to keep the delivery times all over Europe, but due to the current situation it can come to delays in individual cases. We will keep you updated with tracking information and an estimated delivery date.

How do I contact your customer care team?

You can easily contact us either by email (store-bln@marcellvonberlin.com) or phone (+49 30 20059422)

How do I keep up with you guys?

Easy! You can subscribe to our newsletter on our website, as well as follow us on instagram, to keep up with anything that happens at MARCELL VON BERLIN

 

PAYMENT

What payment methods do you accept?

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, American Express
  • Others: PayPal

RETURNS

Returns and exchanges

Purchases are eligible for a full refund or store credit within 14 days of purchase. Further details can be found in the general terms and conditions.

SHIPPING

Where do you ship to?

We ship throughout Europe and the US (if you order on us.marcellvonberlin.com)

How long does delivery take?

You will receive your purchase in 3-5 business days after your order has been placed.

Do you ship outside Europe/US ?

Regarding all other locations, you can always send us an email with your request to store-bln@marcellvonberlin.com and we will try to help you with your request

Flagship Stores

Our flagship stores in Berlin und Los Angeles are looking forward to your visit.

You will find the current opening hours at our store-page.

COVID - 19

Information regarding our stores

What are your opening hours at the moment?

Because of the current situation opening hours are object to short term changes depending on federal state regulations. We will keep our stores pages updated.

Shipping

Can you keep your delivery timing?

Of course we try to keep the delivery times all over Europe, but due to the current situation it can come to delays in individual cases. We will keep you updated with tracking information and an estimated delivery date.

GENERAL

How do I contact your customer care team?

You can easily contact us either by email (store-bln@marcellvonberlin.com) or phone (+49 30 20059422)

How do I keep up with you guys?

Easy! You can subscribe to our newsletter on our website, as well as follow us on instagram, to keep up with anything that happens at MARCELL VON BERLIN

 

ONLINE SHOPPING

PAYMENT

What payment methods do you accept?

We accept the following payment methods:

  • Credit cards: Visa, Mastercard, American Express
  • Others: PayPal

RETURNS

Returns and exchanges

Purchases are eligible for a full refund or store credit within 14 days of purchase. Further details can be found in the general terms and conditions.

SHIPPING

Where do you ship to?

We ship throughout Europe and the US (if you order on us.marcellvonberlin.com)

How long does delivery take?

You will receive your purchase in 3-5 business days after your order has been placed.

Do you ship outside Europe/US ?

Regarding all other locations, you can always send us an email with your request to store-bln@marcellvonberlin.com and we will try to help you with your request

STORES

Flagship Stores

Our flagship stores in Berlin und Los Angeles are looking forward to your visit.

You will find the current opening hours at our store-page.