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Cancellation policy for consumers in distance selling contracts

Cancellation policy

I. Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods / the last goods.
In order to exercise your right of withdrawal, you must inform us (MARCELL VON BERLIN GmbH i.L. , Friedrichstrasse 172, 10117 Berlin, phone: +49 30 20 05 94 22, email: by means of a clear declaration (e.g. a mail sent letter, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

II. Consequences of revocation

If you revoke this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than the one we offer, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
– End of the cancellation policy –

III. Exclusion of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer. There is also no right of revocation for contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
Special notes on the premature expiry of the right of cancellation In the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health or hygiene, your right of cancellation expires prematurely if the seal on the goods has been removed after delivery. In the case of contracts for the delivery of sound or video recordings or computer software in sealed packaging, your right of withdrawal expires prematurely if the seal has been removed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To MARCELL VON BERLIN GmbH i.L. , Friedrichstrasse 172, 10117 Berlin, Fax:, E-Mail: :

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only when notified on paper) – Date

(*) ​​Delete as appropriate.